777gam Privacy Policy

777gam is the operator of the online casino and sports betting platform accessible at https://777gam.club. We hold an international gaming license that requires us to maintain robust data protection standards as a condition of that license. References to "777gam," "we," "us," or "our" in this policy refer to the licensed operator of the 777gam platform.

777gam acts as the data controller in respect of personal information collected through the platform. This means we determine the purposes for which your personal data is collected and the manner in which it is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations that are consistent with this policy.

Our primary customer base consists of players located across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other cities. Our platform and this policy are written in English to serve our Pakistani player community in the language they use for formal communications.

777gam collects personal information in several categories depending on how you interact with the platform. The table below sets out the main categories of data we collect, with examples of specific data points in each category:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and AML compliance. Where KYC documents incidentally contain sensitive information (such as religious or biometric data embedded in a CNIC), that information is used solely for identity verification purposes and is not separately processed or stored in a categorised sensitive data field.

777gam uses your personal information for the following specific purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent or establishing a fresh legal basis:

• Account Management: Creating and maintaining your 777gam player account, verifying your identity, processing your login credentials, and managing account preferences and settings.
• Transaction Processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK QR, and retail cash methods. All transactions are denominated in Pakistani Rupees (PKR).
• KYC and Compliance: Fulfilling our obligations under our international gaming license, including Know Your Customer verification, age verification (21+), anti-money laundering screening, and responsible gaming monitoring.
• Platform Delivery: Operating the casino games, sports betting markets (including PSL cricket, Test matches, bilateral series), live dealer tables, and slot titles available on the 777gam platform.
• Customer Support: Responding to your queries, complaints, and dispute resolution requests through live chat, email, and ticketing systems.
• Responsible Gaming: Monitoring gaming activity for indicators of problem gambling, enforcing deposit limits and self-exclusion requests, and sending responsible gaming communications where appropriate.
• Security and Fraud Prevention: Detecting and investigating suspicious account activity, unauthorised access attempts, duplicate account creation, and financial fraud or money laundering.
• Marketing (where consented): Sending promotional emails, bonus notifications, and platform updates to players who have opted in to marketing communications. You may withdraw this consent at any time.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, UI/UX design, and customer service quality.
• Legal Obligations: Complying with lawful requests from regulatory authorities, law enforcement agencies, or court orders — to the extent required by applicable law.

777gam processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is required in order to deliver the services you have signed up for under the 777gam Terms and Conditions — including account creation, transaction processing, and game delivery.
• Legal Obligation: Processing required to comply with our licensing obligations, including KYC identity verification, AML transaction monitoring, age verification, and responsible gaming record-keeping.
• Legitimate Interests: Processing for fraud detection, platform security, abuse prevention, and aggregated analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, optional cookies, and any other processing activity where we have asked for and received your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

777gam does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment Processing Partners: We share financial data with payment gateway providers and banking partners (including those facilitating JazzCash and EasyPaisa transactions) strictly to process your deposits and withdrawals. These partners are bound by contractual data protection obligations and may not use your data for any other purpose.
• Game Software Providers: Certain technical data (such as session identifiers and game outcome data) is shared with our licensed third-party game providers for the purpose of delivering and certifying game results. These providers do not receive your identity or contact information.
• KYC and Identity Verification Services: We use third-party identity verification services to assist with CNIC validation and document authentication. These services are contractually restricted to using your data solely for the verification task we have engaged them for.
• AML and Fraud Screening Services: Transaction data may be passed to licensed AML screening platforms to check against sanctions lists and politically exposed persons databases, as required under our licensing obligations.
• Regulatory and Law Enforcement Authorities: We may be required by our gaming license authority, financial intelligence units, or law enforcement agencies to disclose personal information. In such cases, we comply with lawful requests to the minimum extent required and, where permitted, notify the affected player.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are engaged by 777gam and are bound by professional confidentiality obligations may have access to personal data on a need-to-know basis.

All third parties with whom 777gam shares personal data are required to implement appropriate technical and organisational security measures and to handle the data only for the specified, lawful purpose for which it was shared.

The 777gam platform uses cookies and similar tracking technologies to deliver a functional and personalised player experience. The main categories of cookies we use are as follows:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary or functional cookies may impair the functionality of the 777gam platform, including your ability to log in and play games. Disabling analytics or marketing cookies will not affect your ability to use the platform.

777gam does not use cookies to collect personal data that is shared with third-party advertising networks for the purpose of serving advertisements on other websites.

777gam retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by our licensing obligations. The table below summarises our standard retention periods:

Where retention is required solely for legal or regulatory purposes and no longer necessary for the original operational purpose, data is archived in a restricted-access environment and is not used for any ongoing processing activity. Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

777gam implements a layered security architecture to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• TLS 1.3 Encryption in Transit: All data transmitted between your device and the 777gam platform is encrypted using Transport Layer Security version 1.3. This applies to all connections regardless of whether you access the platform via desktop browser or mobile on networks in Pakistan.
• Encryption at Rest: Sensitive personal data — including KYC documents, financial records, and password credentials — is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access Controls: Access to personal data held by 777gam is restricted on a strict need-to-know basis. Staff and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Password Security: Player passwords are stored as salted cryptographic hashes. 777gam staff cannot retrieve your plaintext password. If you forget your password, it must be reset — it cannot be recovered.
• Two-Factor Authentication: 777gam offers two-factor authentication (2FA) for player accounts as an optional additional security layer. We strongly encourage all players to enable 2FA.
• Intrusion Detection: Our platform infrastructure is monitored continuously for anomalous access patterns, login attempts, and other indicators of compromise. Suspected breaches trigger an automated incident response process.
• Data Breach Response: In the event of a confirmed personal data breach that is likely to result in risk to affected individuals, 777gam will notify the relevant regulatory authority within 72 hours and will notify affected players without undue delay where required.

As a 777gam player, you hold the following rights in respect of your personal information. To exercise any of these rights, please contact our support team at support@777gam.club with the subject line "Data Rights Request" and we will respond within 30 days:

• Right of Access: You may request a copy of all personal data that 777gam holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details, you can update these directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that 777gam delete your personal data. This right is subject to our legal obligation to retain certain data for regulatory purposes — as detailed in Section 7. Where we cannot delete data due to a legal obligation, we will explain the reason clearly.
• Right to Restriction of Processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict the processing of your personal data while the matter is resolved.
• Right to Data Portability: You may request that we provide your personal data in a portable format so that it can be transferred to another service provider, where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, and to processing for direct marketing purposes at any time. We will cease marketing communications immediately upon receipt of such a request.
• Rights Related to Automated Decision-Making: Where 777gam uses automated processes to make decisions that significantly affect you (for example, automated responsible gaming alerts or fraud scoring), you have the right to request human review of that decision.

The 777gam platform is strictly for adults aged 21 years and over. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If 777gam becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the associated personal data to the extent not required for legal record-keeping, and refund any real-money deposits where verification of age is confirmed.

If you are a parent or guardian and believe that a minor in your household has created a 777gam account, please contact us immediately at support@777gam.club. We treat all reports of underage account usage with the highest priority and will act promptly.

The 777gam platform may from time to time contain references to third-party services — for example, links to responsible gaming resources or payment provider information pages. 777gam has no control over the content, privacy practices, or data handling of any third-party website or service, and this Privacy Policy does not apply to those external sites.

We recommend that you review the privacy policy of any third-party service before providing them with your personal information. The inclusion of a reference to a third-party service on the 777gam platform does not constitute an endorsement of that service's privacy practices.

777gam reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The effective date at the top of this policy will be updated whenever a substantive change is made.

Where changes are material — for example, a change to the categories of data we collect, a new purpose for which we use your data, or a change to your rights — we will notify registered players via the email address associated with their account at least 7 days before the changes take effect.

Minor amendments, such as clarifications of existing language or corrections of typographical errors, may be made without prior notice. The current version of this Privacy Policy is always accessible on this page at https://777gam.club/privacy-policy. We encourage you to check this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777gam handles your personal data, please reach out to us using the following details:

• Email: support@777gam.club (plain text — not a clickable link)
• Subject Line: Use "Privacy Policy Query" or "Data Rights Request" for faster routing
• Live Chat: Available 24/7 through the 777gam platform
• Response Time: Within 30 days for formal data rights requests; within 24 hours for general privacy queries
• Languages: English and Urdu supported

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or contact support directly.